At Network Marine, our dedicated claims team take a professional and structured approach to ensuring as positive and proactive a customer outcome as we can. We do our utmost to ensure that any claim we receive is managed proactively, fairly and swiftly through to a positive resolution. In an ever-changing world, Network Marine works actively with the Insurers as your advocate by:
- Reviewing existing claims procedures, to ensure they are tailored to your needs.
- Regular client liaison in ensuring you are kept abreast of where in the process your claim is
- Prompt and efficient delivery of all documentation.
- Active management with the Insurers to ensure as prompt a communication as possible between them and Network Marine, and then expedite an outcome for our clients
- Agreement with insurers on the pre-appointment of loss adjusters (where available), to avoid unnecessary delays.
- Active and timetabled status review of all claims.
- Assistance with claim recoveries to improve loss history.
- Provision of your own claims manager and claims personnel.