Claims

At Network Marine, our dedicated claims team take a professional and structured approach to ensuring as positive and proactive a customer outcome as we can. We do our utmost to ensure that any claim we receive is managed proactively, fairly and swiftly through to a positive resolution. In an ever-changing world, Network Marine works actively with the Insurers as your advocate by:

• Reviewing existing claims procedures, to ensure they are tailored to your needs.
• Regular client liaison in ensuring you are kept abreast of where in the process your claim is
• Prompt and efficient delivery of all documentation.
• Active management with the Insurers to ensure as prompt a communication as possible between them and Network Marine, and then expedite an outcome for our clients
• Agreement with insurers on the pre-appointment of loss adjusters (where available), to avoid unnecessary delays.
• Active and timetabled status review of all claims.
• Assistance with claim recoveries to improve loss history.
• Provision of your own claims manager and claims personnel.